Services vary in price depending on length & thickness of hair, time required, products involved. Our tiered level system allows the flexibility to chose a stylist based on pricing or experience preference.

Feel free to ask your stylist about your services during your consultation at the start of your appointment, as we assess your needs.

We understand that things come up! If you think you may be running late, please give us a call as soon as possible. We carefully schedule our appointments to ensure each stylist has ample time to give you the best experience possible. If you arrive more than 15 minutes late, we may need to adjust or reschedule your service to keep everything running smoothly for everyone. The earlier we hear from you, the better we can work together to find the best solution for you.

We understand that life happens and plans can change! If you need to modify your appointment, we kindly ask that you notify us as soon as possible so we can offer your time slot to another guest.

A valid credit card is required to secure all appointments, whether booked online through our secure platform or over the phone.

You may cancel or reschedule your appointment online free of charge up to 48 hours prior to your scheduled time.

By providing your credit card information or deposit, you authorize dbk Salon York Mills to process the applicable cancellation fees outlined below if sufficient notice is not provided.

Note: The following fees (plus applicable taxes) will apply if our cancellation policy is not met:

Cancellation Fees

The following fees (plus applicable taxes) will apply if our cancellation policy is not met:

More than 48 hours

Your appointment may be cancelled or rescheduled free of charge

24 – 48 hours before

25% of the scheduled service total will be charged

12 – 24 hours before: 

50% of the scheduled service total will be charged

Under 12 hours notice or no-shows: 

100% of the scheduled service total will be charged and future bookings may be refused. All cancellation fees must be paid in full prior to booking future appointments

Same-Day Exception: 

No fee will apply for same-day appointments cancelled within 30 minutes of booking

If you do not call/text to cancel/reschedule and do not show up on the scheduled date and time of your appointment you will be charged 100% of the service(s) originally scheduled.
Moving forward, a deposit may be required for any future appointments.

Please allocate ample time for your appointment to fully enjoy your visit and make the most of your time at the salon. Luxury hair services, such as colour, highlights, and blowouts, often take 2-3+ hours. If you have any questions or concerns about the length of your appointment, don’t hesitate to contact us or consult with your stylist beforehand.

We strive to ensure every guest is delighted with their experience. If you’re not completely satisfied with your service, please let our salon manager know within 7 days.

We genuinely care about your satisfaction and will do our best to offer an alternative solution, as determined by the salon manager. While we do not issue refunds, we are committed to addressing your concerns and making things right.

If you're not completely satisfied with a purchase, we're here to help. Please bring the item and proof of payment within 15 days of purchase, and we'll be happy to offer an exchange or a credit for a future purchase.
To process a refund or exchange, the product must be unused and in sellable condition. Unfortunately, we don't provide refunds in cash, credit, or debit, but we're committed to ensuring you have a positive experience with us.